Easy Returns
You are entitled to return products and ask for a refund or exchange if the goods you purchased meet the following criteria;
- Have a fault that you could not have known about at the time of purchase
- Are not the same as the description provided by the advertisement
Defective products will either be repaired or replaced with the original product purchased. However if this is not able to be done a full refund will be given.
You are not entitled to a refund when you;
- Simply change your mind or no longer want the goods
- Choose the incorrect size/ and or colour
- Were responsible for causing the fault or defect
To process your return email us at info@sportssavvy.com.au with your order number and we will provide instructions on how to process the return. Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order. Please do not send your product back to the manufacturer.
Cancellations
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.
Cancellations received before shipment will receive a full refund.
Other Return Policy Notes:
- Sports Savvy only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.